Dialers -> Hosted Work From home Inhouse
ACD IVR Stir/Shaken   Dialer Demo

Cloud Predictive Dialers - Charged Hourly!

Sections in this page:
Benefits of hosted
Use of dialer
Dialer Details
Growing from 5 to 80
Growing to 440 agents
Pricing and Plans
Demo and Registration
Dialer Features
Detailed Tariff

Testimonial

"I still remember days when i was new to this industry and never knew much about Dialer. I am glad that i found Trikon, they have been very kind and helpful for giving support. Whenever i have someone asking for Dialer the only reference i have given is Trikon. Best ViCi Dialer platform with best VoIP minutes. I don't remember if i had any downtime in this 5 years for journey with Trikon. I would like to thank Trikon and Sandeep Chavan for best support and wish you good luck for future journey."

Suyash Sakhalkar
Leadcorp

IN BRIEF

  • Hourly billed hosted dialer with no monthly minimums
  • No setup cost - Zero Capex
  • Low setup time, can be up in under an hour
  • Scale seamlessly from 5 users to 440
  • Can use readily available broadband connections

 Take demo

"Virtual Call Center @ Rs2.5/hr!"

Trikon provides hosted/virtual predictive & auto dialers for International Call Centers for Rs2.5/hr per agent with no setup charges, monthly minimum or contract. The ability to use cheap broadband connections and related services virtually eliminate startup time and cost. Upgrades and CRM integration make this a full contact center. Its capacity grows in easy steps from a minimum of 5 to a maximum of 440 agents.

Benefits of Hosted Dialer

BenefitExplanation
Low cost10 seat dialer costs just Rs25/hour of use. Assuming an 8 hour shift for 22 days a month, it will cost you just 25x8x22=Rs4400 per month! Dialer has stop/start button in your web console.
Low investmentJust fund your account for the hourly rent and minutes and you are ready to go. We will also provide free training to your dialer administrator.
Low setup timeDialer can be ready for use in less than an hour. Also, since it can use readily available broadband connections you will not be delayed by the lengthy procedure of getting a leased line/T1/E1.
High ScalabilityHosted Dialers scale from 5 to 440 agents (and more!) in easy steps and in a matter of minutes. This lets you start small and grow with your process.
Cheap bandwidthHosted dialers can use cheap and readily available broadband connections instead of leased lines/T1/E1s that are bit-for-bit more expensive.

Use of Hosted Dialer

  • You will get a online console in which you can start and stop the dialer.
  • After clicking on start, the dialer is functional in about 1 minute
  • Your online console also has the link to administer your dialer
  • The same link allows your agents to log in
  • Once you setup your dialer, the configuration stays even after stopping it
  • You are billed for whole hours between starting and stopping the dialer
  • Online demo available

Hosted Dialer Details

  • Hosted dialers for Rs2.5/hr starting with 5 agents (i.e. 2.5/agent/hour) with no monthly minimum charge.
  • No setup cost - Zero Capex
  • Ability to create unlimited agents.
  • Each dialer can dial 5 lines simultaneously for each agent.
  • Perfect for startups, special purpose campaigns, pilot campaigns
  • Dramatically lower bandwidth cost
  • Minutes in 3 rate decks for your dialer. USA & Canada at Rs0.39 - Rs0.62/min.
  • 6 second billing, charged only for connected calls.
  • Incoming numbers from Rs250/month.
  • No monthly minimum spend, no contract
  • Free 24x6 telephonic support
  • Online demo available.

Scale effortlessly up and down from 5 to 440 seats

Scaling from 5 agents to 80

  • 5 seat dialer can be converted to a 10, 15, 20, 30, 40, 60 or 80 seat dialer.
  • Conversion takes less than a minute via your online console.
  • Each dialer can dial seatsx5 lines simultaneously. E.g. the 80 seat dialer can dial 400 lines.
  • You can increase capacity as your campaign picks up speed, letting you add capacity in small steps.
  • You can also reduce capacity as your requirements change, letting you control costs.

Scaling from 80 agents to 440

  • 80 seat servers can be combined into a multi server setup via your online console.
  • Each additional server gives you added capacity of 72 agents. E.g. 3 servers get you 216 agents.
  • Each server is separately charged at Rs200/hr. E.g 3 servers will cost Rs600/hr.
  • Upto 6 such servers can be added together for a total capacity of 440 agents.
  • All agents log into the "master" server. The slave servers are used only to configure the agent phones.
  • All administrative work can be done with just the master running, except for downloading the recordings.
  • All servers need not be running at all times. Use this facility when you have less agents.
  • Rs250 setup cost per slave server, no setup charge for the master.
  • Your online console has a page to start and stop all your servers.

Pricing and Plans

There are two pricing options:
  • A'la carte: You pay separately for dialer and minutes. Gives you flexibility to use lower priced rate decks.
  • Unlimited: Unlimited premium USA/Canada/UK calling is included in the hourly price of the dialer.
Dialer CostSeatsLinesUnlimited CallsConfiguration
Rs12.5/hour525Rs125/hourSingle Server
Rs25/hour1050Rs250/hourSingle Server
Rs37.5/hour1575Rs375/hourSingle Server
Rs50/hour20100Rs500/hourSingle Server
Rs75/hour30150Rs750/hourSingle Server
Rs100/hour40200Rs1000/hourSingle Server
Rs150/hour60300Rs1500/hourSingle Server
Rs200/hour80400Rs2000/hourSingle Server
Rs400/hour152800Rs4000/hourMaster + Slave
Rs600/hour2241200Rs6000/hourMaster + 2 Slaves
Rs800/hour2961600Rs8000/hourMaster + 3 Slaves
Rs1000/hour3682000Rs10000/hourMaster + 4 Slaves
Rs1200/hour4402400Rs12000/hourMaster + 5 Slaves
Notes:
  1. All lines on a plan are available even if all agents are not logged in.
  2. USA/Canada/UK Fixed are included in "Unlimited Calls" option. Other destinations have huge discount.
  3. GST at applicable rates is extra for users in India.

Sample Outbound Rates

CountryDiscountStandardPremiumUnlimited*
USA0.770.780.790
Canada0.870.880.890
United Kingdom0.870.880.890
Australia1.871.881.890.5
United Kingdom Mobile2.872.882.890.99
New Zealand12.8712.8812.890.5
  1. Discount, Standard and Premium rates are applicable for the A'la carte dailer option.
  2. See detailed tariff sheet for more rates. Choose the deck via drop down on right.
  3. In Unlimited option you pay a higher hourly charge for dialer, but get free US/Can/UK calling and a lower rate for other destinations
  4. Unlimited outbound option also gives you unlimited free incoming from US/Canada/UK.

Sign-up for a free trial now, procrastinate before paying up.

Signing up for a free trial

  • Click on the "take demo" link and register for the free trial.
  • A hosted demo dialer will be started for you in a minute, along with a help pane with instructions.
  • The dialer will remain functional for a couple of hours before switching off.
  • We recommend scheduling a walk through of the trial by sending us a phone, time and time zone to call you at.
  • We add credit daily for about 5 days to let you return to the trial.

Converting your free trial account to production

  • Make a small payment into your Trikon account to test your ability to pay for the service.
  • Sign-in to cc.trikon.in, click on Open console -> Payments.
  • Pay by Credit Card, cheque or bank transfer.
  • Tell us also your special requirements such as staffing or CRM integration etc.
  • Schedule a walk through of the service by sending us a phone, time and time zone to call you at.

Dialer Requirements

    To use the dialer, you need the following:
  • Desktops with firefox browser for each agent.
  • Softphone and head set for each agent. Use X-Lite®. Its free!
  • Hardphone for each agent as alternative for Softphone.
  • Hardphone = ata or channel bank + dial pad + headset.
  • Bandwidth of 30kbps/agent. This can be a leased line or broadband.
  • Dialer operator with past experience in administering dialers
  • Codec is speex on agent phone (X-Lite or similar)
  • The upload speed of broadband is to be considered; usually is 256kbps
  • Click here and here to measure your upload speed
  • Multiple broadband connections can be used in parallel
  • Bandwidth must not be shared with data downloads/uploads
  • Administration manual is optional, charged separately at Rs5000

Dialer Features

  • Based on Vicidial®, the world's most popular dialer
  • Inbound, Outbound and Blended call, email and SMS handling
  • Outbound agent-controlled and predictive dialing
  • Full USA FTC-compliance capability
  • Single tenanted for maximum TCPA compliance.
  • Stir/Shaken Compliant
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Avatar Soundboard capabilities for agent accent removal
  • Email - send and receive
  • SMS - send and receive

Full Dialer Feature List

  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
  • Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a voicemail box per campaign if no agent is available
  • Ability to set outbound CallerID per campaign
  • Ability to take inbound calls grabbing CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session(blended)
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to manually or automatically call upto two other customer numbers for the same lead
  • Automatically dial unlimited numbers per customer until you get an answer
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  • Ability to add custom call dispositions per campaign
  • Ability to use custom database queries in campaign dialing
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • Option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictively for FTC compliance
  • Internal DNC list can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Agent phone login balancing and failover across multiple ViciDial servers
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several other inbound-only features
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for managers to enter conversations with agents and customers
  • Ability for agents to select a Pause Code when they are not active
  • Ability for agents to control volume levels and mute themselves
  • Agent shift enforcement by day and time, defined per user group
  • Full QueueMetrics-compatible call logging, inbound and outbound
  • Several Vtiger integration features: user-sync, account-sync, data interconnection
  • Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
  • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
  • Lead import web-based API
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface
 take demo
Select a Country

Select a rate

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Per Minute Tariff Plan

  • Rates are subject to change without notice.
  • Rates in INR.
Code CountryRate
101USA Sp0.7700
1USA0.7900
101807, 101819, 101825, 101873, 101879, 101902, 1057, 101905, 101942, 101343, 10888, 101354, 1046, 101365, 1040, 101367, 101368, 101382, 101403, 101939, 101787, 1051, 101416, 101418, 101428, 101431, 101437, 101438, 1047, 101450, 101468, 101474, 1031, 101506, 101514, 101519, 101548, 101579, 1060, 101581, 101584, 101587, 101600, 1039, 101604, 101613, 101622, 101639, 101647, 1044, 1054, 101226, 101672, 101236, 101249, 101250, 101204, 101257, 101263, 101289, 101674, 101782, 101306, 101683, 101705, 101709, 101742, 101753, 101778, 101780USA Sp0.8700
54Argentina0.8900
1942, 1879, 1584, 1600, 1382, 1825, 1474, 1672, 1354, 1782, 1780, 1368, 1587, 1403, 1250, 1604, 1778, 1257, 1236, 1204, 1431, 1428, 1506, 1709, 1902, 1226, 1249, 1753, 1742, 1705, 1289, 1683, 1343, 1647, 1365, 1905, 1622, 1613, 1437, 1416, 1807, 1548, 1519, 1468, 1263, 1367, 1418, 1438, 1450, 1514, 1579, 1581, 1819, 1873, 1639, 1306Canada0.8900
57Colombia0.8900
888Disaster Relief0.8900
39Italy0.8900
60Malaysia0.8900
31Netherlands0.8900
47Norway0.8900
51Peru0.8900
1939, 1787Puerto Rico0.8900
Code CountryRate
46Sweden0.8900
44United Kingdom0.8900
1061, 1056, 10976, 101441, 10354, 1033USA Sp1.8700
61Australia1.8900
1441Bermuda1.8900
56Chile1.8900
33France1.8900
354Iceland1.8900
976Mongolia1.8900
10595, 10298, 1058, 10447, 101671, 1055, 10356, 106723USA Sp2.8700
55Brazil2.8900
298Faeroe Islands2.8900
1671Guam2.8900
Code CountryRate
6723Norfolk Island2.8900
595Paraguay2.8900
447United Kingdom Mobile2.8900
58Venezuela2.8900
1090, 10541, 10852, 10542, 10543, 10972, 10549, 1043, 10880, 1082USA Sp3.8700
542, 549, 543, 541Argentina Sp3.8900
43Austria3.8900
880Bangladesh3.8900
852Hong Kong3.8900
972Israel3.8900
82Korea South3.8900
90Turkey3.8900
1066, 1030, 10614, 10385, 10611, 10443, 10448, 10449, 1081USA Sp4.8700
Code CountryRate
385Croatia4.8900
30Greece4.8900
81Japan4.8900
66Thailand4.8900
443, 448, 449United Kingdom National4.8900
1049, 10299, 1041, 10965, 1062, 101670, 1036USA Sp5.8700
49Germany5.8900
299Greenland5.8900
36Hungary5.8900
62Indonesia5.8900
965Kuwait5.8900
1670Mariana Islands5.8900
41Switzerland5.8900
Code CountryRate
975Bhutan6.8900
357Cyprus6.8900
353Ireland6.8900
52Mexico6.8900
10338, 10337, 1092, 10598, 10423, 10336USA Sp7.8700
336, 337, 338France Sp7.8900
423Liechtenstein7.8900
92Pakistan7.8900
598Uruguay7.8900
10491, 10420, 1084USA Sp8.8700
420Czech Republic8.8900
491Germany Sp8.8900
84Vietnam8.8900
Code CountryRate
506Costa Rica9.8900
856Laos9.8900
27South Africa9.8900
1032, 10590USA Sp11.8700
32Belgium11.8900
590French Antilles & Guadeloupe11.8900
103955, 10393, 10886, 103943, 1064USA Sp12.8700
3943, 3955, 393Italy Sp12.8900
64New Zealand12.8900
886Taiwan12.8900
10264, 10853, 10316, 10319USA Sp13.8700
853Macao13.8900
264Namibia13.8900
Code CountryRate
10503, 10262, 10973, 10596, 10968USA Sp14.8700
973Bahrain14.8900
503El Salvador14.8900
596Martinique14.8900
968Oman14.8900
262Reunion Island14.8900
101829, 101849, 101809, 1048USA Sp15.8700
1809, 1829, 1849Caribbean (809 Area Codes) & Dominican Republic15.8900
48Poland15.8900
10351, 10244USA Sp16.8700
244Angola16.8900
351Portugal16.8900
101345, 10421, 1065, 10507, 10234, 10594, 10268, 10855USA Sp17.8700
Code CountryRate
1345Cayman Island17.8900
594French Guiana17.8900
234Nigeria17.8900
507Panama17.8900
65Singapore17.8900
421Slovakia17.8900
268Swaziland17.8900
10502, 1020, 10998, 10599, 10467USA Sp18.8700
20Egypt18.8900
502Guatemala18.8900
599Netherlands Antilles18.8900
467Sweden Sp18.8900
998Uzbekistan18.8900
Code CountryRate
436Austria Sp19.8900
350Gibraltar19.8900
91India19.8900
966Saudi Arabia19.8900
971United Arab Emirates19.8900
10387, 10230, 10962USA Sp20.8700
387Bosnia20.8900
962Jordan20.8900
230Mauritius20.8900
1063USA Sp21.8700
63Philippines21.8900
10355, 103763, 103765, 103766, 10504, 10961USA Sp22.8700
355Albania22.8900
Code CountryRate
504Honduras22.8900
961Lebanon22.8900
1093, 10593, 101684USA Sp23.8700
93Afghanistan23.8900
1684American Samoa23.8900
593Ecuador23.8900
1098, 10992, 10386USA Sp24.8700
98Iran24.8900
386Slovenia24.8900
992Tajikistan24.8900
101246, 10771, 101242, 10591USA Sp25.8700
1242, 1246Bahamas25.8900
591Bolivia25.8900
Code CountryRate
101658, 10258, 10254, 101876USA Sp26.8700
1876, 1658Jamaica26.8900
254Kenya26.8900
258Mozambique26.8900
10964, 101473, 10996USA Sp27.8700
1473Grenada27.8900
964Iraq27.8900
996Kyrgyzstan27.8900
101264, 10297, 10501, 101767, 10233, 10963, 10993, 10380USA Sp29.8700
1264Anguilla29.8900
297Aruba29.8900
501Belize29.8900
1767Dominica29.8900
Code CountryRate
963Syria29.8900
993Turkmenistan29.8900
380Ukraine29.8900
101649, 101664, 10218, 101284, 10221, 101758USA Sp30.8700
1284British Virgin Islands30.8900
218Libya30.8900
1664Montserrat30.8900
221Senegal Republic30.8900
1758, 1649St. Lucia30.8900
101868, 101869, 10374, 10592, 10692USA Sp31.8700
374Armenia31.8900
592Guyana31.8900
692Marshall Islands31.8900
Code CountryRate
101268, 10905, 10670USA Sp32.8700
1268Antigua32.8900
670Saipan32.8900
905Turkey Sp32.8900
10505, 10263, 10291USA Sp33.8700
291Eritrea33.8900
505Nicaragua33.8900
263Zimbabwe33.8900
10359, 10970, 10378, 1097256, 1097259USA Sp34.8700
359Bulgaria34.8900
970Palestine34.8900
97259, 97256Palestine-Israel34.8900
378San Marino34.8900
Code CountryRate
267Botswana35.8900
373Moldova35.8900
7Russia35.8900
255Tanzania35.8900
10508, 10642USA Sp36.8700
642New Zealand Sp36.8900
508St. Pierre36.8900
10371, 10251, 10249USA Sp37.8700
251Ethiopia37.8900
371Latvia37.8900
249Sudan37.8900
10250, 10260, 101784USA Sp38.8700
250Rwanda38.8900
Code CountryRate
260Zambia38.8900
10995USA Sp39.8700
995Georgia39.8900
10238USA Sp40.8700
238Cape Verde Island40.8900
10253, 10597USA Sp41.8700
253Djibouti41.8900
597Suriname41.8900
10681, 10679, 1045USA Sp42.8700
45Denmark42.8900
679Fiji42.8900
681Wallis42.8900
10225, 10680USA Sp43.8700
Code CountryRate
680Palau43.8900
10256, 103859USA Sp44.8700
3859Croatia Sp44.8900
256Uganda44.8900
10352, 10370USA Sp46.8700
370Lithuania46.8900
352Luxembourg46.8900
10994USA Sp47.8700
994Azerbaijan47.8900
10358, 10237USA Sp48.8700
237Cameroon48.8900
358Finland48.8900
10372USA Sp51.8700
Code CountryRate
10375, 10213USA Sp52.8700
213Algeria52.8900
375Belarus52.8900
10691, 10377, 10265, 10231USA Sp53.8700
231Liberia53.8900
265Malawi53.8900
691Micronesia53.8900
377Monaco53.8900
10382USA Sp54.8700
382Montenegro54.8900
10227, 10241USA Sp55.8700
241Gabon55.8900
227Niger Republic55.8900
Code CountryRate
229Benin56.8900
226Burkina Faso56.8900
34, 347, 346Spain56.8900
102449, 10381USA Sp58.8700
2449Angola Sp58.8900
381Serbia58.8900
10257, 10224USA Sp60.8700
257Burundi60.8900
224Guinea60.8900
10389USA Sp61.8700
389Macedonia61.8900
10242, 10235USA Sp64.8700
235Chad64.8900
Code CountryRate
10252USA Sp65.8700
252Somalia65.8900
10222USA Sp67.8700
222Mauritania67.8900
10383, 10850USA Sp68.8700
850Korea North68.8900
38368.8900
10211USA Sp70.8700
211South Sudan70.8900
10245USA Sp71.8700
245Guinea Bissau71.8900
10232USA Sp72.8700
232Sierra Leone72.8900
Code CountryRate
53Cuba76.8900
10683USA Sp78.8700
683Niue Island78.8900
10261USA Sp79.8700
261Madagascar79.8900
10240USA Sp82.8700
240Equatorial Guinea82.8900
10212, 106721USA Sp88.8700
6721Antartica88.8900
212Morocco88.8900
10248, 10967USA Sp91.8700
248Seychelles Island91.8900
967Yemen Arab Republic91.8900
Code CountryRate
500Falkland Islands95.8900
10236, 1086, 10269USA Sp96.8700
236Central African Republic96.8900
86China96.8900
269Comoros96.8900
10216USA Sp106.8700
216Tunisia106.8900
10418, 10417USA Sp121.8700
417, 418Switzerland Sp121.8900
10246, 10239USA Sp126.8700
246Diego Garcia126.8900
239Sao Tome126.8900
10676USA Sp127.8700
Code CountryRate
10290USA Sp137.8700
290St. Helena137.8900
10675USA Sp143.8700
675Papua New Guinea143.8900
10243, 10247USA Sp161.8700
247Ascension Island161.8900
243Zaire161.8900
10974USA Sp164.8700
974Qatar164.8900
1094USA Sp184.8700
94Sri Lanka184.8900
10673USA Sp193.8700
673Brunei193.8900
Code CountryRate
881Iridium211.8900
10689USA Sp238.8700
689French Polynesia238.8900
10686USA Sp247.8700
686Kiribati247.8900
10687USA Sp257.8700
687New Caledonia257.8900
10977USA Sp261.8700
977Nepal261.8900
10228USA Sp293.8700
228Togo293.8900
1095USA Sp355.8700
95Myanmar355.8900
Code CountryRate
223Mali Republic374.8900
10870USA Sp385.8700
870Inmarsat385.8900
10685USA Sp423.8700
685Western Samoa423.8900
10509USA Sp441.8700
509Haiti441.8900
108816, 108817USA Sp511.8700
8817, 8816Iridium Sp511.8900
10677USA Sp576.8700
677Solomon Islands576.8900
10220USA Sp613.8700
220Gambia613.8900
Code CountryRate
674Nauru647.8900
102139, 102137, 102135, 102136, 102138USA Sp655.8700
2139, 2135, 2136, 2137, 2138Algeria Sp655.8900
10266USA Sp732.8700
266Lesotho732.8900
10682USA Sp1067.8700
682Cook Islands1067.8900
10678USA Sp1351.8700
678Vanuatu1351.8900
10688USA Sp2275.8700
688Tuvalu2275.8900
10960USA Sp3264.8700
960Maldives3264.8900
Code CountryRate
690Tokelau4827.8900
10882USA Sp15551.8700
882International Networks15551.8900
    
    
Vicidial, X-Lite and Asterisk are trademarks of their respective organisations