Trikon provides the most complete set of services for Call Centres, including outbound International VoIP minutes, incoming numbers and services such as Fax2Email and hosted IVRs, as well as the Industry's most innovative dialer solutions
A-Z Termination for Call Centres
International VoIP minutes for Dialers
- Three rate decks based on prefix for A-Z termination
- Rates start at 39p/minute for Canada, USA@49p/minute. See rate deck.
- GST at applicable rates is extra for users in India.
- Choose rate decks by prefix
- CallerID can be set by your dialer or in your online console
- Online real time console for CDRs, payments and preferences
- Payments by Bank transfer, cheque or credit/debit card
- Choice of IP authentication or username / password
- g729 or G711 codec accepted
- Virtually unlimited channels available
- 24x6 helpdesk support
- Online Demo available
Discount Deck @ 39p/min
- Call rates start at Rs0.39/minute, 6/6 billing. See rate deck.
- Choose this rate deck by adding 10 before number
- E.g. To call USA number 15553883300 dial 1015553883300
- Low cost deck with CLI. Suitable for B2C telemarketing
Standard Deck @ 44p/min
- Call rates start at Rs0.44/minute, 6/6 billing. See rate deck.
- Choose this rate deck by adding a zero before number
- E.g. To call USA number 15553883300 dial 015553883300
- Very high call completion rates with multiple route capabilities. Perfect for high value processes
Premium Deck @ 49p/min
- Call rates start at Rs0.49/minute, 6/6 billing. See rate deck.
- This rate deck is default, no prefix needed
- E.g. To call USA number 15553883300 dial 15553883300
- Highest quality termination, suitable for processes with high compliance requirements
- Demo account available, click on Free Trial
Unlimited Premium Deck @ 0p/min!
- Unlimited Free calling to USA, Canada and UK Fixed. All other destinations at huge discount!
- This option only available on our hosted predictive dialer.
- You pay a higher hourly charge for the dialer in this option.
- Highest quality termination, no prefix needed
- Online demo of dialer available, click on dialer demo
Sample Outbound Rates
| Country | Discount | Standard | Premium | Unlimited |
| Canada | 0.39 | 0.44 | 0.49 | 0 |
| USA | 0.52 | 0.57 | 0.65 | 0 |
| United Kingdom | 0.79 | 0.84 | 0.89 | 0 |
| United Kingdom Mobile | 1.39 | 1.44 | 1.49 | 0.99 |
| Australia | 1.79 | 1.84 | 1.89 | 0.5 |
| New Zealand | 4.69 | 4.79 | 4.89 | 0.5 |
Inbound Services for Call Centres
International DIDs
- Inbound DIDs from 56 countries, See list
- Rent for numbers starts at Rs250/month. See list
- Per minute call charges are same as premium outgoing call charges in your plan
- E.g. If you call USA for Rs0.62/min, cost of incoming call on a US DID is same
- Unlimited incoming calls are Rs250/month for UK & Rs750/month for other DIDs per channel
- You can choose per channel or per minute charges
- Monthly cost = Rent + per channel rent OR + per minute cost
- Setup cost is equal to monthly rent
- Per minute DIDs have default 30 channels
- g729 or G711 codec for delivery
- Online real time console for CDRs, payments and preferences
- Payments by Bank transfer, cheque or credit card
- Choice of IP authentication or username / password
- GST at applicable rates is extra for users in India.
Toll free numbers - US @149p/min
- Toll free DIDs from 11 countries, See list
- Rent for numbers starts at Rs250/month. See list
- Per minute call charges start @149p/minute for US toll free
- Unlimited US toll free option also available at Rs1800/month per channel
- No per channel option for other country toll free numbers
- Default 30 channels for per minute toll free numbers
- All else as in International DIDs
USA DIDs
Our inbound numbers (DIDs) for USA are of 4 types as below. Our helpdesk will help you decide which ones you need. DIDs cannot be converted from one type to another. DIDs are STIR-SHAKEN compatible.
- CallerIDs: Inbound numbers for personal and corporate use. Can be used as CallerID on outbound calling. Cannot be used by Call Centers. Most area codes available.
- Inbound Only: For high volume inbound campaigns. Can be used by Corporates and Call Centers. Cannot be used to set CallerID on outbound dialing. Almost every area code available.
- CallerIDs for Call Centers: Can be used by Call Centers as CallerID on high volume outbound campaigns. Incoming calls charged at toll free rates. Not recommended for Inbound campaigns. Limited choice of area codes.
- Discount CallerIDs for Call Centers: Sold in bulk packs of 10, 50, 100, 200, 500 & 1000. Can be used by Call Centers as CallerID on high volume outbound campaigns. Incoming calls charged at toll free rates. Not recommended for Inbound campaigns. Cannot choose area code, can choose state. Discounts on setup and rent as follows: 10 for the price of 4, 50 for the price of 8, 100 for the price of 10, 200 for the price of 16, 500 for the price of 30 & 1000 for the price of 50 DIDs.
| Type: | CallerIDs | Inbound Only | CallerIDs for Call Centers |
Bulk CallerIDs for Call Centers |
| Can be used to set CallerID? | ||||
| Can be used by Call Centers? | ||||
| Incoming Charged as Toll Free? | ||||
| Choice of Area Code? | Most | Almost all | Limited | State |
PSTN Forwarding
- All your DIDs can be forwarded to your Indian mobile, your land line or to any other number in the world.
- Forwarded calls are charged on a per minute basis as per the calling destination
- No setup cost for PSTN Forwarding
Hunting and Voicemail - Free
- All DIDs including toll free can be made to hunt or be delivered to voicemail
- Hunting refers to trying multiple SIP devices or dialers on busy or no answer
- DIDs can also be sent to voicemail before or after the hunting process
- Voicemail can be delivered to you by email
- No additional charge for these services
ownmail.com with your requirements.