Services for Call Centres
Trikon provides the most complete set of services for Call Centres, including outbound International minutes, incoming numbers and services such as Fax2Email and hosted IVRs, as well as the Industry's most innovative dialer solutions
A-Z Termination for Call Centres
Trikon provides 2 outbound International rate decks for dialers - Local CallerID and Customer CallerID. Both rate sheets can be used simultaneously by setting prefix.
International minutes for Dialers
- Two rate decks based on CallerID for A-Z termination
- Rates start at 39p/minute for US/Canada/UK LL. See rate deck.
- Choose rate decks by prefix
- Online real time console for CDRs, payments and preferences
- Payments by Bank transfer, cheque or credit card
- Choice of IP authentication or username / password
- g729 or G711 codec accepted
- Virtually unlimited channels available
- 24x7 helpdesk support
- Demo account available, click on call me
Local CallerID @ 39p/min
- US/Canada/UK LL at Rs0.39/minute, 6/6 billing. See rate deck.
- Local callerID set as per destination
- Choose this rate deck by adding a zero before number
- E.g. To call USA number 15553883300 dial 015553883300
- Internal DNC list. Add Prefix 1 to override
- E.g. To call USA number 15553883300 with DNC overide dial 1015553883300
Customer CallerID @ 49p/min
- US/Canada/UK LL at Rs0.49/minute, 6/6 billing. See rate deck.
- BYOC - Bring Your Own CallerID.
- This rate deck is default, no prefix needed
- E.g. To call USA number 15553883300 dial 15553883300
- CallerID can be set by your dialer or in your online console
- Demo account available, click on call me
Sample Outbound Rates (p/min)
| Local CallerID | Customer CallerID |
| USA | 39 | 49
|
| Canada | 39 | 49
|
| UK LandLine | 39 | 49
|
| Australia | 69 | 89
|
| New Zealand | 69 | 89
|
Ireland | 48 | 63 |
Inbound Services for Call Centres
Trikon provides inbound DIDs from 50 countries and toll free numbers from 6. Choose between a per minute cost or a per channel cost. We also provide IVRs, Fax2email, hunting and voicemail services for your DIDs.
International DIDs
- Inbound DIDs from 50 countries, See list
- Rent for numbers starts at Rs189/month. See list
- Per minute call charges are same as outgoing call charges in your plan
- E.g. If you call USA for Rs0.49/min, cost of incoming call on a US DID is same
- Per channel rent is Rs750/month for any DID, unlimited incoming calls
- You can choose per channel or per minute charges
- Monthly cost = Rent + per channel rent OR + per minute cost
- Setup cost is equal to monthly rent
- Per minute DIDs have default 10 shared channels
- g729 or G711 codec for delivery
- Online real time console for CDRs, payments and preferences
- Payments by Bank transfer, cheque or credit card
- Choice of IP authentication or username / password
Toll free numbers - US @99p/min
- Toll free DIDs from 6 countries, See list
- Rent for numbers starts at Rs189/month. See list
- Per minute call charges start @99p/minute for US toll free
- Default 10 channels for toll free numbers
- No per channel option for toll free DIDs
- All else as above
Fax2Email and IVR
- Any DID except toll free can be terminated in Fax2Email or IVR.
- Per channel charges are Rs1250/month for any DID, unlimited incoming calls
- No per minute option for Fax2Email and IVRs
- No setup cost for Fax2Email
- Setup cost for IVR depends on complexity of IVR, send us your RFP
Hunting and Voicemail - Free
- All DIDs including toll free can be made to hunt or be delivered to voicemail
- Hunting refers to trying multiple SIP devices or dialers on busy or no answer
- DIDs can also be sent to voicemail before or after the hunting process
- Voicemail can be delivered to you by email
- No additional charge for these services
- Click on call me to know more about our incoming services
Call +91 22 24216325 or send an email to services@ownmail.com for more information
Custom Services for Call Centres
Beyond our outbound, inbound and dialer services, Trikon provides custom solutions for complex or large scale installations, to enable you to handle the most exacting processes and for non-voice BPOs.
Custom CTI Solutions
- Leverage our Asterisk® skills for complex CTI solutions
- Choice of hourly billing or fixed price contracts
- Available for International or Domestic Centers
- Estimates available based on RFP, click on call me for more
Restricted Desktop Services
- Use Linux on your agent desktop to reduce their cost
- Decrease downtime, unauthorised downloading and eliminate viruses
- Available on existing agent machines or hardware provided by us
- Computer and 15/17 LCD monitor provided on rent
- Minimum contract is 20 desktops, click on call me for an estimate
Analog Telephone Adaptors (ATA)
- We provide cost effective ATAs in place of channel banks
- ATAs can be placed close to agent to reduce line hum
- ATAs provided on rent or with Dialer contract
Custom Dialer Installations
- Large scale (30 - 300) installations
- Domestic Dialers with PRI/E1 interface
- Reversible Domestic Dialer cum VoIP Gateway
- Click on call me to know more
Call +91 22 24216325 or send an email to services@ownmail.com for more information
Predictive Dialer @Rs25/hr or Free!
Trikon provides the Industry's most innovative dialer solutions. Hosted dialers are Rs25/hr with no monthly minimum, and inhouse dialers are free with purchase of International minutes. See comparison table and details below it.
Hosted Vs Inhouse Dialer
| Hosted | Inhouse |
| Capacity (agents/server)1 | 10 - 12 | 30
|
| Setup time2 | 1 hour | 1 week
|
| Bandwidth (kbps/agent)3 | 30 | 75
|
| Bandwidth Type4 | Broadband/LeasedLine | LeasedLine
|
| Cost5 | Rs25/hour | Free
|
Initial investment5 | Rs10,000/server | Rs13,500/agent |
Notes:
- Based on 2.5 dialing ratio and recording after 8 second delay
- Indicative time only
- Click here for reasons why hosted dialers use less bandwidth
- 30kbps upload bandwidth required per agent in broadband connections
- Only investment required is purchase of minutes. See other options below
Hosted Dialer @ Rs25/hr!
- Hosted dialers at Rs25/hr with no monthly minimum charge.
- No setup cost - Zero Capex
- Your online console has a page to start and stop your dialer
- Dialer can take maximum of 12 agents at 2.5 dialing ratio
- More than 12 agents can be serviced by starting multiple dialers
- Perfect for startups, special purpose campaigns, pilot campaigns
- Dramatically lower bandwidth cost
- We have a page on hosted dialers and a demo, click more info
more info
Inhouse/Onsite Dialers - Free!
- Onsite Dialers along with hardware.
- Free with purchase of minutes
- Option 1: Rs13,500 minutes/agent for a year, minimum 20 agents
- Option 2: Rs19,500 minutes/agent for three years, minimum 20 agents
- Option 3: Rs39,000 setup and Rs8,000/month, 30 agents, no minutes
- Buyback available for existing dialer server if any
- Dialer can be used with any minutes service provider
Dialer Requirements
Apart from the dialer we give, you need the following:
- Desktops with firefox browser for each agent. See solutions we provide for this
- Softphone and head set for each agent. Use X-Lite®. Its free!
- Hardphone for each agent as alternative for Softphone.
- Hardphone = ata or channel bank + dial pad + headset. See ata we provide
- Bandwidth of 75kbps/agent. This must be a leased line.
- Bandwidth requirement for hosted dialer is much less. See reason here
- Bandwidth must not be shared with data downloads/uploads
- Dialer operator with past experience in administering dialers
- Codec on agent phone is G711 for onsite dialer and Speex for hosted dialer
- Administration manual is optional, charged separately at Rs5000
Dialer Features
- Based on Vicidial®, the world's most popular dialer
- Hosted and Inhouse dialers are functionally same, easing migration
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Open-Source AGPLv2 licensed, with no software licensing cost